FAQ

PRODUCT INFORMATION

What is a Lucky Lucky Lucky Cat?

Lucky Lucky Cat is a modern update of an iconic design - the Maneki Neko or Beckoning Cat. Choose from a matt black or a matt white waving fortune cat and if you wish - paint your own design directly onto your cat using the Posca PC-1M pen (included). 

You do not need to be an amazing artist to have fun with Lucky Lucky Cat! The non-toxic Posca pen is designed to draw easily onto most surfaces, including plastic, making it the perfect pen to transform your Lucky Lucky Cat if you're feeling creative. 

What is a Maneki Neko?

Maneki Neko translates directly from Japanese as "Beckoning Cat" it is an ancient symbol adopted by Japanese and Chinese culture for hundreds of years said to bring good fortune (usually money). It's likely that you will have seen shiny gold waving cats in shop windows and restaurants but there are lots of different coloured fortune cats that all have different meanings. 

What does a black Lucky Lucky Cat signify?

The black cat is said to ward off evil spirits. Choose a black cat for protection.

What does the white Lucky Lucky Cat signify?

The white cat is said to symbolise purity and happiness. Choose a white cat for positivity and happiness.

Do I have to paint my Lucky Lucky Cat?

You don't have to paint your cat. They look great without customisation too - if you are not confident enough to put pen to plastic that's fine! 

Why isn't there a battery included? What type of battery does the Lucky Lucky Cat require?

For safety reasons batteries are prohibited in the post. Your Lucky Lucky Cat needs 1 x AA battery. Make sure to buy a battery specifically for low output products (such as tv remotes and clocks). A powerful battery will burn out the mechanism. 

How big is the Lucky Lucky Cat?

Lucky Lucky Cats are 6 inches or approximately 15.5 centimetres tall. 

What pen will my Lucky Lucky Cat come with?

We have teamed up with Posca to provide a black or a white PC-1M paint pen. The white cat comes with a black pen and vice versa. 

Do you sell any other pens for painting my Lucky Lucky Cat with colours other than black or white?

Not currently but you can visit the Uni Posca website to view other colours in the PC-1M range and find your nearest stockist here: bit.ly/paintinapen. What us to supply a specific colour? Contact us to let us know (hello@luckyluckycat.com)! 

ORDERING 

What currency does your store take?

We take currently display prices and take payments in Great British Pounds (GBP). Your bank or Paypal will convert your payment to your home currency. You can get an estimated home currency price by looking up the exchange rate at the time of purchase.

Do you offer the option to include a gift message with my order? I am purchasing the Lucky Lucky Cat for a friend. 

Of course! We want Lucky Lucky Cats to spread joy to all. Simply include your gift message in the 'order instructions' box when you check out. 

What if I need to change or cancel my order?

If you notice a mistake on your order or want to cancel it for a full refund you must email hello@luckyluckycat.com immediately. We are unable to change or cancel an order more than an hour after it has been placed. 

I think my package is lost. What shall I do?

If you think your order has been lost in transit, please contact us (hello@luckyluckycat.com) and we will look into this for you. International customers please note: your order will be sent from the United Kingdom. Please allow up to 20 days from shipping notification for receipt of your goods. Sometimes, items can be held up in customs whilst they are being processed. Unfortunately, this is out of our control but we will do all we can to find out the status of your order and get it to you as fast as possible.

Please be aware that it is the responsibility of the buyer to resolve any import taxes or other charges that arise from a purchase. 

My order has arrived damaged. What shall I do?

We hope this will not happen. All cats undergo quality control at various stages of manufacture and packing. If your Lucky Lucky Cat has been damaged in transit or will not wave please email hello@luckyluckycat.com stating your order number and the problem with the product and we will advise on what can be done.

My cat won't wave! What is wrong with it?

Sometimes the cat's arm moves during transit and will not wave properly when the battery is fitted. Don't worry - it is not broken! Simply wiggle the arm gently a few times to release the mechanism and your kitty will start to wave. 

DOMESTIC SHIPPING

I'm ordering from the UK. How long will it take to receive my order?

Your Lucky Lucky Cat will be posted from here in the UK to arrive within 5 working days. 

If you need your order sooner please choose the express postage option

How much does postage cost?

  • Standard service (3-5 days) £4.95 via Royal Mail 1st class 
  • Express service (1-2 days) £8.95 via Royal Mail Special Delivery - signature required. 
INTERNATIONAL SHIPPING

    Do you ship Lucky Lucky Cats to Europe and the rest of the world? How long will it take?

    Yes! We ship to 64 international destinations. There are 4 international shipping options depending on your destination country*. Please see below. 

    • International Royal Mail tracked and signed £10.95

    Destinations: United States, Andorra, Argentina, Austria, Belarus, Belgium, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Liechtenstein, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Korea (the Republic of), Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates.

    • International Royal Mail tracked £10.95

    Destinations: Australia, United States, Andorra, Austria, Belgium, Brazil, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, India, Malaysia, Ireland, Italy, Latvia, Lebanon, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Singapore, Slovakia, Korea (the Republic of), Spain, Sweden, Switzerland, Turkey, 

    • International signed untracked - for destinations where Royal Mail do not offer a trackable service. £10.95

    Destinations: Peru, Philippines, Bahrain, Barbados, Brunei Darussalam, Colombia, South Africa, Taiwan.

    • DHL International Express (3-7 days) £35*

    All of the above Destinations.

    *Please note that all international orders over £100 will default to DHL so they can be sent fully insured. 

    Are import taxes and duties included in my order total? 

    Unfortunately, your order total does not reflect the duties and taxes that you may be charged. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable.

    RETURNS 

    What is your returns policy?

    If you are not 100% satisfied with your purchase or chance your mind on the colour please contact us (hello@luckyluckycat.com) within 14 days of receipt of your order to arrange an exchange or return. Please ensure we receive your returned item(s) within 28 days of order receipt. 

    Please note: Items must be returned (at your own cost) unused, unopened in a saleable condition and with the original packaging that you received them in. Please use a ‘signed for’ delivery method and obtain proof of postage. Please use a service that can be tracked if returning items from outside the UK.

    If your item is damaged in transit or you feel it has an unfixable fault - please contact us within 48 hours of receipt of your order to arrange an exchange or return.

    *Opened Lucky Lucky Cat boxes and cats that have been painted are exempt from this returns policy and are strictly non-returnable and non-refundable. We are unable to process your refund if you send items back in an unsaleable condition.*

     

    I put the wrong battery in my Lucky Lucky Cat - it waved for a bit but now it's broken. Can I return it for a refund?

    It is your responsibility to fit the correct battery. Use an AA battery made for low output products only. You cannot return a used product for a refund. 

    PHYSICAL STOCKISTS

    Can I buy Lucky Lucky Cats from a physical shop?

    Unfortunately we don't have any physical stockists yet but watch this space! Lucky Lucky Cat is a brand new product (launched in February 2018) so far - our online store is the only place to get your paws on a Lucky Lucky Cat! 

    We represent a physical shop and love Lucky Lucky Cat. Can we buy them wholesale?

    Thank you for your interest in our products! We'd love to hear from you. Please get in touch to discuss your requirements and tell us some more about your shop and why you think Lucky Lucky Cat will be a good fit for your current product range (hello@luckyluckycat.com). 

    PRESS

    We'd like to feature Lucky Lucky Cat in our publication, blog or social media page. Who shall we contact for high res images and further information? 

    Please contact Alex at Bark and Beyond PR with any press enquires (alex@barkandbeyondpr.uk)